The eNPS model
What the single recommend-a-friend question asks, exactly how the score is worked out, and when it beats a multi-dimension check
eNPS is SquadBear's built-in one-question model — the classic "would you recommend working here" score, on the same scale and math as any Net Promoter Score.
The question
eNPS has exactly one dimension, "Recommend as a place to work": how likely are you to recommend this company as a place to work, rated 0 (Not at all likely) to 10 (Extremely likely). It ships fixed — tenants can run it and rate on it, but can't rename or reword it, the way you can with a model you build yourself at Team Health → Health settings.
How the score is worked out
Every 0–10 rating buckets into one of three groups: 9–10 is a promoter, 7–8 is a passive, 0–6 is a detractor — the standard, deliberately harsh NPS split. The score is percent promoters minus percent detractors, rounded to a whole number from −100 to 100. Three ratings of 9, 9 and 3 make two promoters and one detractor: (2−1)/3 = 33%, so the run reads 33.
That number is computed from the distribution of ratings a run actually collected, and it's frozen the moment the run closes. In Alias or Anonymous mode, closing also permanently burns the link between people and their answers — either way, there's no per-response number left to edit afterward, only the aggregate.
How it appears in trends
On Trends, an eNPS row carries a small "eNPS" badge and plots the −100..100 score, never the raw 0–10 average — a run with no answers shows a dash, same as any other dimension. The per-run "vs last run" badge other dimensions get on the run's own results page doesn't appear here, since a 0–10 delta next to a −100..100 headline would be comparing different units — but if the average behind an eNPS run still drops sharply enough, facilitators are alerted on that average anyway, quietly, off to the side of the score you actually see.
Practical guidance
Pick an anonymity mode the same way as any check, and remember there's no minimum group size — a small team's score is visible from the first response. eNPS has no recurring schedule built in; nothing re-opens it for you, so a quarterly (or any) cadence is a habit your workspace keeps, not a setting you flip.
Reach for eNPS for one comparable, board-friendly number over time. Reach for a multi-dimension model like Pulse 5 or Team Health 11 when a low read needs to come with an answer to "which part of work" — it splits the same idea across several named dimensions instead of one.
Worked example
Ahead of a board update, Marta runs Northlake's first eNPS check anchored to Platform, then adds the other ten people from Northlake's other teams as extra participants, anonymous. All 15 answer: two rate 10, five rate 9 (seven promoters), three rate 8, two rate 7 (five passives), and one each rate 5, 4 and 3 (three detractors). (7−3)/15 = 26.7%, which rounds to 27 — the number Northlake will compare its next eNPS run against. Because the check is anchored to Platform, that's the team whose Trends page carries its line.